FAQs

FREQUENTLY ASKED QUESTIONS

Get the answers you need right here!

There is no other tanning brand in the world with as much product and industry depth as MineTan. Created for the Beauty conscious user by consistently innovating, being in touch with our clients day to day, actively involved in events worldwide and manufacturing from start to finish, set’s MineTan apart from every other tanning agent or brand worldwide.

We have a tan for every skin type, but what’s more we have a tan for every occasion on every skin type. Our product depth starts grass roots and ends on runway. Learn how to become an industry professional with MineTan, and learn how to take control of your skin’s color in a healthy natural way which leaves you feeling empowered, and in control of your results.

If you want a tan that cut’s to the chase, tells you exactly what it does and how it’s going to do it, then B.Tan is for you. There is no compromise with B.Tan, no nasties, nothing artificial, just real people, creating real results. When we say our product does something, it does it. Life is full of BS, cut the fat and get to the truth of the matter. B.Tan has a tan for every human, no matter your skin colour, lifestyle or bra size.
Creation through Innovation is what Tan.Easy is all about. Spray Tan systems made by spray tanners for spray tanners. Functionality, Ergonomics, Economics and Endurance. Tan.Easy equipment will make your life as a spray tanner, SImpler, more profitable and able to be spent doing the things you love, like running your business, rather than servicing your equipment. Here are just some of the tan easy benefits:

> Quick Connect Connections for fast setup and functionality (no more pesky screws and clip in connections)
> Interchangeable applicators across our entire range of products with a lifetime warranty
> Micro-whirlwind technology to make your tanning solution last longer
> Spray Tan Systems for every user on the planet. Our range is created for the home user right through to the highest volume salons in the world.
> Cyclone Centred Extraction systems making your spray tan space the cleanest, user friendly space possible.
> Simple setup on all our equipment. So simple anybody can do it.

Our product range encourages a platform that suits all skin types, so when choosing the right product for your skin, your question should quickly become, which product allows you to dictate the type of tan you want, and the occasion it’s for? Shop with confidence and feel free to express yourself with your skin colour.
The main active tanning ingredient used in our formulations is Dihydroxyacetone (also known as DHA), which is derived from plant sources such as wheat and rapeseed. All our product use a 100% Natural Ecocert approved DHA delivered from Sugar Cane, this is combined with a unique blend of skin conditioning ingredients (including Vitamin A,C and E) that protect and hydrate the skin whilst providing a natural looking tan.

The DHA reacts chemically with the amino acids found in the upper epidermis (top layer) of the skin producing different tones of colouration from yellow to brown. Each person has a different level of amino acids which is why we all naturally tan slightly differently in the sun. In the same way, every self tan result is individual to you and tailors to your individual skin tone.

Our Eco-CERT DHA should be left to develop on the skin between 1-4 hours for optimum results.

Apply a light layer of Our Blending Cream to your hands and feet prior to applying your tan to avoid too much product clinging to these extra dry areas. When applying your tanning product only blend the excess product onto your hands and feet for a more natural finish.
Our Instant Tan or Gradual Tan products do not need to be washed off.
On the back of all our products there is a colour guide and showering time suggestion based on the results you wish to achieve.
Our product range is so deep, and our products are created for every skin type. However to get the darkest results for fair skin, we suggest using our product layering technique.
In general terms, our tanning products aim to emit the least amount of fake tan smell possible… however, if you really wish to avoid that fake tan smell, we recommend our Coconut and Liquid Bronze tan’s.
It is advisable to allow 4 hours development of your tan before swimming. Once your tan has developed you can swim, however swimming will strip your skin of essential oils and cause your tan to fade faster than normal. The complementing Gradual tan, or self tan foam is a great top up to your tan after a day spent at the beach or poolside.
Our products make you look fabulous in the sunshine, but that’s all. There is no sun protection when using our products meaning you can still gain natural colour from the sun and you can also still burn in the sun. So it’s very important that you still use a sun protection product with sufficient levels of SPF when exposing your skin to the sun.
Typically tanning results with our latest technology tanning range will last 5-15 days. However for consistent longevity of your tan, we recommend using the complementing gradual or self tan foam on a daily basis from day 3 onwards. These products will top up your colour and keep you looking bronzed all year round.
Our tanning products are made from the highest quality ingredients meaning in most cases, no they won’t. However if you swim frequently or have a typically dry skin type, we recommend using one of our Hydration base tans, as well as the complementing gradual tan on a day to day basis which will not only top up your colour, but hydrate your skin also.
Our tans will not go orange or streaky. If you do find any streaks in your tan result, you can troubleshoot those right here.
A tan can help to reduce the appearance of all the above, it is usually not an entire cover, however it will reduce the prominent areas of concern. Typically, the darker your tan, the more coverage.

HEALTH & SAFETY

Get the answers you need right here!

The Cosmetic Toiletry and Perfumery Association (CTPA) confirm that spray tan and self-tanning products are safe to use during pregnancy and breastfeeding (lactating mothers may choose to avoid the breast area during the breastfeeding stage).
Although there are no known dangers of using tanning products, they can sometimes cause an allergic reaction, particularly during pregnancy when hormone levels are high and skin becomes more sensitive. As with all tanning treatments, it is recommended that a patch test is undertaken at least 24 hours before a tanning treatment and that this is of paramount importance for pregnant women. For anyone with a pre-existing condition or existing health concern, we do advise our pregnant clients to consult their Doctors prior to starting a tanning regime.
Our products make you look fabulous in the sunshine, but that’s all. There is no sun protection when using our products meaning you can still gain natural colour from the sun and you can also still burn in the sun. So it’s very important that you still use a sun protection product with sufficient levels of SPF when exposing your skin to the sun.
All our products are safe for all ages and skin types, however in ages 16 and under, where skin sensitivity is not always known, we recommend a patch test is carried out at least 24 hours ahead of tanning.
All our products can be used to cover some skin conditions, we do recommend however we advise a patch test is completed at least 24hrs to the tan being applied to check for skin sensitivity. Skin conditions and severity vary person to person.

EXTENDED PRODUCT TROUBLESHOOTING

Get the answers you need right here!

Relax…. Streaky results are rarely what they seem. We want you to get the very best results out of our products so to combat the dreaded “streaky tan” here are a few tips:

Skin types and conditions vary. The reason people get streaky tan is that after their first shower, when all the excess tan and bronzers are running off their body, some areas of the skin just want to hold onto those cosmetic bronzers more. This creates an uneven, or “streaky” finish.

The Fix:

Jump back in the shower, and using your hands, massage the streaky area with running water to remove the leftover bronzers.

In very rare circumstances the results may still be imperfect, in these situations we recommend the complementing gradual tan, or a standard body moisturiser be applied to the area to smooth out the result.

All our products use varying colour bases with skin replicating technology. Ultimately, the bases in our tans should work with your skin to provide its ultimate colour. In rare circumstances the bases may leave a colour guide on your skin which is more than likely what you are currently experiencing.

The Fix:

Return back to a warm water shower and using a soft sponge or facial washer, massage the affected areas. In most cases you will find that the colour guide is simply stuck to your skin and the tan has still developed underneath.

As we already know according to the directions, no rubbing of the skin or use of
soap is recommended for the first shower. However, by gently smoothing over the
skin with your hands, this can help even out/assist with the run off of the excess
tanning solution and bronzers.

We also recommend that after your first shower you can lightly apply a
moisturiser all over to help lift any remaining bronzers on the skin.


TECHNICAL TIPS & TAN.EASY EQUIPMENT FAQ’S

By the TAN Angels


We Can Help! Tan.Easy has redefined the industry with the World’s leading spray tan equipment. From home use, to professional application, our expert design team have created products to give flawless results with minimal product waste, saving you time, money, mess and most of all ensuring you always look you flawless best.

The Fix:

Old school and dated spray tan equipment will have many technicians spray tanning from 20-30cm away from the body. Tan.Easy Equipment’s refined turbine technology means spray tanning from 7-12 cm is now possible for a streak-free non-sticky tan. The benefits of this technology will mean you can tan faster, use less product and create a customizable tan for any occasion.

The Fix:

Problem?..No Problem. Any “white spotting” is in fact a great sign that you are tanning from an appropriate distance from the skin. “White spots” only occur on certain skin types during initial application. This is known simply as “Tan build up” and occurs when your skin is saturated in a particular area. Relax, it will absorb during the development process and should cause you no alarm. It is a temporary cosmetic process, and the tan will still wash off perfectly. Always Remember, what you can see at time of application is not “the tan”, it is simply a colour guided surface bronzer. The tanning process happens beneath this initial application, so it is vital that your coverage and application are complete. Any “white spotting” is not a result, it is simply part of the development process and the starting point to a flawless tan.

The Fix:

To ensure full coverage, make small movements from your wrist (rather than your shoulder) to navigate around your client’s body. This technique has two main benefits. Firstly, it creates a true and flawless result, because your movements a smaller, sharper and more consistent. Secondly, you will use far less product to achieve a better result as large movements from your shoulder result in product falling away from the body, rather than on the skin where it is intended

The Fix:

To avoid product leaking, spills and to ensure a clean environment, never fill your applicator cup above ¾ full (100ml). If you have been previously filling your spray gun cup above the ¾ level, you may find there is some spray tan liquid around the seal’s which is still dripping outside the applicator. Empty the contents, detach the applicators and rinse it down with water. Dry the unit and re-fill the cup. This should fix the problem. If the problem persists the spray gun applicators on all TAN.EASY equipment have a lifetime warranty. Contact us (hyperlink) to find out how you can easily have your applicator replaced.


SALON PROFESSIONAL SECRETS

By the TAN Angels

There are multiple ways to achieve the ultimate in Dark Tanning results. Read the below techniques and decide which one will best suit you, your business, your client or your environment.

When wanting the darkest tan possible for your skin, one basic rule exists with all three options, leave your tan on for 4 hours before showering.

Firstly: Double Coat Product Layering

To achieve an Ultra-dark look, 2 light/medium applications is best rather than applying one heavy application. Especially on lighter skin types, this process will be much more effective than applying heavy coats of tan, as the first coat you apply is creating an initial base tan, and then the second application will allow for any extra product absorption in the skin to occur. One heavy application can cause product to run or move from the desired area prior to drying and can result in an inconsistent finish.

Double coats applied in this fashion also allow you to layer multiple products, for example creating a base tan with your first product choice and a top coat with your second product choice allows you to cross categories and get multiple product benefits in one double coat tanning application.

TAN Angels Favourites:

Use Dark Ash Onyx, and then use Liquid Bronze as your second coat of tan to achieve a the perfect deep dark tan with a high sheen finish.
Use Workout Ready as your base, and then coconut as your top coat for a Hydrating all natural Active Tan which won’t sweat off and smells divine.
Use Absolute as your base, and Camera Ready as your top coat for the Deepest darkest tan that always photographs picture perfect.
Use Dark Chocolate as your base, and then Caramel as your second coat of tan, to achieve the perfect blend of brown, the result is as irresistible as the names themselves!

Second: Heat Activated Base Tan Creation

Using the same double coat product layering method above, add a little heat to you tan for ultimate dark tanning results. The secret here is a high powered hair dryer which you use to set the tan in between coats. Be far enough away from the skin that the client can feel the heat, but not to close that their skin will sweat or burn. Use the hair dryer to warm their skin and dry the tan, be fast and use multiple hair dryers if you have them available.

Warm environments always open up pores on your skin allowing for environmental absorption. The key here is to ensure your client’s skin doesn’t sweat or become moist so be quick, but ensure enough dry time to be effective.

Immediately after, apply your second coat of tan. The process of using heat to set the base coat of tan, will open the clients pores and allow the base coat to settle faster. It will also mean that whilst their pores are open you can apply the second coat and allow for deep product absorption from the second coat allowing for a darker, deeper tan.

TAN Angels Favourites:

Use Dark Ash Onyx, and then use Liquid Bronze as your second coat of tan to achieve a the perfect deep dark tan with a high sheen finish.
Use Workout Ready as your base, and then coconut as your top coat for a Hydrating all natural Active Tan which won’t sweat off and smells divine.
Use Absolute as your base, and Camera Ready as your top coat for the Deepest darkest tan that always photographs picture perfect.
Use Dark Chocolate as your base, and then Caramel as your second coat of tan, to achieve the perfect blend of brown, the result is as irresistible as the names themselves!

Third: Customised Cocktail Blends

Finally, we have created our own line of Ultra-Dark tans, using these will ensure a great off the shelf, ready to use Ultra-Dark tan. However, if you would like to get a little more creative, don’t be afraid to customise your own cocktail blend of tan by mixing any product in our range 50/50.

Here are some of our favourite suggestions with our colour intensity rating:

Pro Angel’s tip: Always mix these 50/50, if using a TAN.EASY Spray system, fill no further than the 100ml mark.

TAN Angels Favourites:

Hydration in Hollywood: Mix Dark Ash Onyx and then Liquid Bronze to achieve a the perfect deep dark tan with a high sheen finish.
Coconut Bomb: Mix Workout Ready and Coconut for a Hydrating all natural Active Tan that won’t sweat off and smells divine.
Paparazzi Proof: Mix Absolute as your base and Camera Ready for the Deepest darkest tan that always photographs picture perfect.
Choc-Caramel delight: Mix Dark Chocolate and Caramel to achieve the perfect blend of addictive faux tan, the result is as irresistible as the names themselves!


SHIPPING & RETURNS

Changes can be made to your shipping address providing your order has not been dispatched from our warehouse. To change your shipping address, please contact us as soon as possible.
We make this process as stress free as possible, here’s how we do it. You will receive an email with your carrier and tracking number once your order has been dispatched from our warehouse.

Track your freight easily with Aftership at www.aftership.com and receive updates & detailed real time tracking information.

All returns should be returned in their original condition and packaging. We always recommend you use registered post for your return; we do not take responsibility for items not received if you do not send your return via registered post. Please contact us for return information.
We understand that things aren’t always as you expect. If this is the case please contact us at “insert link to contact us within 7 days of receiving your order, and we’ll assist you with an exchange, store credit or refund.

Exchanges, store credits or refunds are only processed upon receipt of goods back into our facility, where they will be assessed by our Product Assessments Team to ensure that items have been returned in their original condition (unused & unopened) and in a re-saleable condition. Change of mind exchanges or refunds incur a restocking fee (postage not included). Refer to Shipping & Returns for further information.

Our Quality Control team strive to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please contact us within 7 days of receiving your order.

We will require your item(s) to be returned to us so that it can be inspected by our Product Assessments Team. If the item(s) is deemed faulty we will replace, issue a store credit or refund the product free of additional freight & re-stocking charges.

We take great pride in our reputation, if for any reason you are dissatisfied with your purchase, we are more than willing to assist. Please contact us at “insert link to contact us within 7 days of receiving your order for further return details. Product(s) must not be more than 25% used, and will need to be returned to our facility. Upon receipt into our warehouse, the products will be reviewed by our Product Assessment Team. Upon their assessment you may be issued with an exchange, store credit or refund less a Handling fee (postage not included). Refer to Shipping & Returns for further information.
Any incorrect, missing or damaged items received must be reported to Marque of Brands within 24 hours of you receiving the delivery, by email only. If item(s) received is not what was ordered, please do not open the sealed package in which it was sent.

Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. If you received the order incorrectly, the property in the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above. You will not be charged for re-delivery of items under this clause.

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please contact us within 48 hours of receiving your order. We will require your item(s) to be returned to us so that it can be inspected by our Product Assessments Team.

If the item(s) is deemed to be damaged we will replace, issue a store credit or refund the product free of additional freight & re-stocking charges.